When will my order be shipped?
All CHINI C orders are normally shipped within 3 working days from the date of order placed and delivery would be made to the customers within 7 working days from the date of shipment to serviceable locations. For non-serviceable locations by our official courier, the delivery would be made either through third party courier / Post and will take 10 – 12 working days for delivery.
You will receive an order confirmation by email usually within 24 hours of completing your order.
How do I check the status of my order or track my shipment?
Once your order has shipped, you will receive a confirmation email with your tracking number. If your order contained more than one item, keep an eye on your email inbox for additional updates.
We hope you love our products just as much as we do!
How do I cancel an order?
You can cancel an order until it has not been packed in our Warehouse on our website. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made in 5 working days.
To cancel your order, you must tap on “My Orders” section under the main menu of our website and then select the item or order you want to cancel.
What is CHINI C’s return policy? How long do I have to return an item?
We request the customer to send an email, notifying CHINI C about the return & the order number of the product. The customer himself has to initiate the courier process for returns. You may return all items purchased at our online store within 07 days upon receiving of the merchandise. Remember that it is only possible for us to accept items that are returned in their original state. The merchandise may not show signs of wear.
Exchange Policy for BRIDAL COLLECTION :
There will be no RETURN/REFUND for the Bridal footwear. However the customer can have a size exchange within 07 days upon receiving of the merchandise. Remember that it is only possible for us to accept items that are returned in their original state. The merchandise may not show signs of wear.